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​Privacy Policy

Effective Date: November 30, 2025

At Trollo Gear ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, https://www.trollogear.com (the "Website"), or otherwise interact with our brand.

This policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

 

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you ("Personal Information"). We collect this information in the following ways:

Information You Provide to Us:

  • Identifiers: Such as your name, mailing address, email address, and phone number when you create an account, place an order, or sign up for our newsletter.

  • Commercial Information: Such as records of products you purchased, considered, or returned.

  • Payment Information: Such as your credit card details or other payment method information, which is collected and processed by our secure third-party payment processors. We do not store your full payment information on our servers.

  • Communications: When you contact our customer support, we may collect records and copies of your correspondence.

Information We Collect Automatically:

  • Internet or Other Electronic Network Activity: When you browse our Website, we automatically collect information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This is collected through cookies and similar tracking technologies.

 

2. How We Use Your Information

We use your Personal Information for the following business purposes:

  • To Fulfill Your Orders: To process your payments, ship your products, and manage returns.

  • To Provide Customer Support: To respond to your inquiries and resolve any issues.

  • For Marketing and Promotions: To send you newsletters, special offers, and other marketing communications that may be of interest to you. You can opt-out of these at any time.

  • To Improve Our Website and Services: To analyze website usage, improve the user experience, and develop new products and features.

  • For Security and Fraud Prevention: To protect the security and integrity of our Website and to prevent fraudulent transactions.

  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

2.1 Notice of Financial Incentive We may offer you certain financial incentives permitted by the CCPA/CPRA, such as discounts, coupons, or special offers when you sign up for our email list or loyalty program. Participation in these incentives is voluntary, and you may withdraw at any time by unsubscribing. The value of your personal information to us is reasonably related to the value of the offer or discount presented to you.

 

3. How We Share Your Information

We do not sell your Personal Information for monetary consideration. However, strictly for the purpose of tailored advertising, we may allow third-party advertising partners (such as Meta or Google) to use cookies or tracking technologies to collect information about your activity on our Website. Under California law, this may be considered "sharing" for cross-context behavioral advertising. You have the right to opt-out of this sharing.

We may share your information with the following categories of third parties for business purposes:

  • Service Providers: We share information with trusted third-party companies that help us operate our business, such as payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., USPS, FedEx), and marketing platforms (e.g., email service providers). These providers are contractually obligated to keep your information confidential and use it only for the services we request.

  • Legal and Law Enforcement: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or government agency.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction.

 

4. Cookies and Tracking Technologies

We use cookies, which are small text files placed on your device, to enhance your shopping experience. Cookies help us remember items in your cart, understand your preferences, and analyze site traffic. You can control or refuse cookies through your browser settings, but please note that some features of the Website may not function properly without them.

"Do Not Track" Signals: California law requires us to disclose how we respond to "Do Not Track" (DNT) signals. Our Website does not currently alter its practices when it receives a DNT signal from a visitor’s browser, except as described below regarding the Global Privacy Control.

 

5. Your California Privacy Rights (The "Shine the Light" Law and CCPA/CPRA)

If you are a California resident, you have the following rights regarding your Personal Information:

  • The Right to Know: You have the right to request information about the categories and specific pieces of Personal Information we have collected about you, as well as the categories of sources from which the information is collected, the purpose for collecting the information, and the categories of third parties with whom we share it.

  • The Right to Delete: You have the right to request the deletion of your Personal Information that we have collected from you, subject to certain exceptions (e.g., to complete a transaction or comply with a legal obligation).

  • The Right to Correct: You have the right to request the correction of inaccurate Personal Information that we maintain about you.

  • The Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your Personal Information. As we do not sell Personal Information for money, this applies to sharing for cross-context behavioral advertising. You can manage your cookie preferences to limit this type of sharing.

  • Global Privacy Control (GPC): Our Website is configured to recognize and respect the Global Privacy Control (GPC) signal. If we detect a GPC signal from your browser, we will automatically opt you out of the "sale" or "sharing" of your personal information.

  • The Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

How to Exercise Your Rights: To exercise your rights to know, delete, or correct, please submit a verifiable consumer request to us by emailing ContactUs@trollogear.com. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request.

 

6. Data Security

We implement commercially reasonable security measures to protect your Personal Information from unauthorized access, use, or disclosure. We use industry-standard security protocols and practices, such as SSL encryption, to protect your data during transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

 

7. Data Retention

We will retain your Personal Information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

8. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have collected Personal Information from a child under 16, we will take steps to delete that information.

 

9. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

 

10. Contact Information

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us at:

Trollo Gear

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